Case Study

MM Teleperformance (MMT)

MM Teleperformance are the UK leader in outsourced CRM and part of the Teleperformance group, the world’s second largest call centre company.

The company has thousands of call centre staff taking orders and handling requests from the public for their client base, shipping thousands of items a day from their central warehousing facilities.

With a client list that is a “Who’s Who” of major UK and international corporations, MMT needed to enhance its services and enable clients to have more rapid access to consumers order information. Quest are now redeveloping the existing system to enable MMT clients, (and even the clients end user consumer customers) to access order and stock information.

It will also seamlessly expand the availability of the application to all 46,000 Teleperformance workstations worldwide.

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